Team Mission:

Our mission is to support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations applications in our standard SAP platform, EMMA (Every Moment Matters).

As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions. We support the transition of innovation into operational excellence by contributing to live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and collaboration with our business stakeholders, we contribute to RHG’s objectives and long-term success.

Role purpose:

The Payment Operations Reconciliation IT Specialist (aka Merchant of Records IT Specialist) will support the IT delivery of the Merchant of Record (MoR) transformation for Radisson Hotels Group across Europe and other target regions.

The role is part of the MoR program and will work closely with internal teams and external partners to support architecture, integrations, and system-related activities, helping ensure a secure, compliant, and scalable MoR platform.

Roles/Responsibilities:

1. MoR IT Support & Program Contribution

• Support the MoR program in day-to-day IT delivery activities
• Assist in translating business, legal, tax, and compliance requirements into IT scope and tasks
• Contribute to tracking milestones, dependencies, and deliverables
• Collaborate with team members to support alignment with the Digital Payments platform

Architecture & Systems Integration

• Contribute to the MoR technical setup, including:

- Payment orchestration layer

- PSPs and acquiring setup

- Tokenization

• Support integration activities with RHG internal systems:

- ERP / finance systems (settlement, reconciliation, invoicing)

- Web, app, and digital channels

• Assist in ensuring systems are stable, secure, and scalable

Vendor & Partner Collaboration

• Support communication with external vendors (payment orchestration provider, PSPs, system integrators, tax and invoicing solution providers)
• Participate in technical discussions and solution reviews
• Assist in reviewing vendor deliverables and following up on actions
• Help ensure deliverables align with agreed requirements

Functional & Technical Design

• Assist in the preparation and documentation of Functional Solution Design (FSD) and technical specifications
• Support documentation of:

- Payment flows

- Funds flows

- Exception handling (refunds, chargebacks, disputes)

- Reporting and reconciliation

- Country-specific requirements

• Ensure documentation follows RHG guidelines
• Support onboarding and training activities when required

Risk, Compliance & Controls

• Work with Legal, Tax, Finance, and Compliance teams to support IT implementation requirements
• Help identify potential risks and escalate when needed
• Support implementation of controls, logging, and monitoring

Testing, Rollout & Stabilization

• Participate in testing activities, including:

- Integration testing

- End-to-end payment and funds-flow testing

- Country and PSP-specific validation

• Support rollout activities across markets
• Assist in issue tracking, triage, and resolution during post-go-live stabilization

Governance & Stakeholder Collaboration

• Participate in team and project meetings
• Provide updates on assigned tasks and activities
• Collaborate with Digital Payments, Finance, Legal, Tax, and other teams

Accountabilities:

• Support delivery of IT activities within the MoR program
• Contribute to system integration and documentation efforts
• Assist in coordination with vendors and internal teams
• Support testing, rollout, and stabilization activities
• Follow guidelines, processes, and compliance requirements

Job requirements and qualifications:

Location:

• Madrid, Spain- relocation to Madrid required

Language skills:

• English (fluent)

Highly desirable experience:

• 2–3 years of experience in IT, payments, or related areas (internships included)
• Basic understanding of digital payments (PSPs, acquirers, or payment flows)
• Exposure to system integrations or IT projects is a plus
• Willingness to learn about payment systems, finance processes, and compliance topics
• Ability to work with both technical and non-technical teams
• Good organizational and communication skills
• Experience in hospitality, travel, or e-commerce is a plus

Preferred Qualifications:

Exposure to SAP systems or similar enterprise platforms

Travel needs:

Up to 20%, primarily European but could be international on occasion

Soft skills:

• Good interpersonal, verbal, and written communication skills
• Team player with a proactive and learning-oriented mindset
• Organized and detail-oriented

• Willingness to learn and grow within the role

Education:

University Degree in Computer Science, Information Systems, Business Administration, or related field.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

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