• Dealing with first level customer service queries about the products and/or services of our client via chat/ email/ call.
• Dealing with multiple different external stakeholders as the first point of contact with a ticketing system (jira) internal messaging service, email or by phone
• Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• If no solution is available, escalate the issue to external support team.
• Trained to solve known problems and follow standard guidelines.
• Use the client’s systems to process requests and register all contacts &resolutions.
• Responding to requests within the appropriate time frame to ensureService Level Agreement with the client is met.
• Represents the company in the most professional possible manner.

You must have:

• High school diploma or equivalent
• Experience using Microsoft Office suite or equivalent software.
• Display excellent oral and written communication skills
• Strong interpersonal skills and the ability to communicate clearly and effectively
• The right to live and work in RomaniaPreferred Experience
• Call center, strong customer service and sales experience, preferred but not essential
• Consistent work history and excellent attendance record

Working Conditions/Physical Requirements:
This will be an office based position due to having to replicate issues on physical handsets.
Works in an office setting with a fast paced and performance-oriented environment. Must be comfortable working and travelling to the office.
Office based near Piata Muncii in the DV24 building.
Required to use hands and fingers to handle, feel, or operate objects, tools or controls; reach with hands and arms; talk; twist; bend; remain stationery for extended periods of time; see, read, comprehend and manipulate computer screens; communicate via computer and telephone