• Identify and analyse problems, including the analysis and control of known errors to assess their seriousness and impact on services.
• Diagnose the underlying root cause of a problem and initiate the most appropriate and efficient problem solution.
• Coordinate the implementation of identified solutions and collaborate with relevant stakeholders during the problem-resolution process.
• Ensure appropriate actions are implemented to reduce the chances of the problem reoccurring, working in coordination with the other IT service management processes and executives responsible.
• Improve overall availability of services by proactively identifying problems, solving and/or providing suitable workarounds before incidents recur.
• Perform trend analysis and manage known errors, and constantly contribute to the service improvement process.
• Thoroughly document problems within the relevant reporting systems.
• Attend relevant reporting meetings and regularly provide reporting input.
• Align with other Problem Managers to highlight risks and issues that may impact the overall network.

What we offer:
High-quality external and internal technical training with a dedicated training department.
Reimburse certificates and tuition fees for qualifications that are part of your individual training and development plans
Monthly benefits package:
Fixed benefits:

• Recommendation Bonuses for new team members;
• Private medical subscription; Work from home allowance;
• Transportation allowance;
• Easter/Christmas bonus;
• Bookster corporate library subscription;
• Career development opportunities.

Flexible benefits:

• Meal tickets;
• Vacation & cultural vouchers;
• Retail vouchers (eMAG, IKEA).

A strong Problem Manager for this role is a proactive, analytical professional who excels at identifying and diagnosing complex IT problems and driving effective, long‑term solutions. They combine technical insight with the ability to coordinate stakeholders, prevent recurrence through structured problem management practices, and enhance overall service availability. With excellent communication skills can translate requirements for diverse audiences and deliver clear, well‑structured documentation under tight deadlines.

• Excellent verbal and written communication skills in English.
• Good Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations.
• Ability to manage multiple tasks in an accurate and timely manner, often against deadlines.
• Ability to translate and communicate business requirements, service requirements, and specifications to varying levels of audiences.
• Great interpersonal and communication skills. Ability to influence and persuade in situations without formal authority, and to assertively push back when needed.
• Understanding and solving problems: lateral thinking, focusing on questions, root-causes analysis.
• Proficient in tracking tasks, making assignments, and meeting commitment dates
• Possess skills in mediation, active listening and negotiating win-win outcomes.
• Strategic thinking - ability to understand the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.
• Data Analysis- Ability to organise, interpret, structure and present data into useful information that provides context for the data.
• Understanding of ITIL process and structures.

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to [email protected]. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!