Job requirements: Responsibilities:· Work with the team to ensure all incoming Contractor Qualification requests, Information Security & Due Diligence, Contractor re-qualifications are responded/treated on a day-to-day basis within the agreed SLA and accuracy· Resolve/monitor resolution for all complex queries captured and recorded by team members, providing specialist guidance on the tools and processes in scope · Monitoring of Backlog and proactively follow up with assigned Teams · Suggest improvement initiatives - initiate and lead continuous improvement initiatives · Communicate problem status and time to resolution to affected personnel · Provide problem resolution tools and aids · Interface and co-ordinate problem determination and resolution with appropriate support personnel· Comply with the quality assurance procedures · Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels · Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems · Perform problem analysis, trending and reporting, including root cause analysis for escalations · Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports · Provide support to the various end users & managers · Communicate to the client and address any escalations · Keeps track of volumes and quality of deliverables and reports at appropriate levels (ensuring even distribution of workload within the team members) · Proactively work to resolve the process related issues within the team · Ensure adherence to process essentials and compliance to customer requirements · Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all the team members periodically) · Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process· Ensure a good relationship with the clientWhat will you bring?· Good English language skills, written and conversational;· Good knowledge of S2P operations, Procurement processes;· Typing / MS Office/ Key-boarding skills;· Experience of working on SAP ECC6/ 4HANA, or Oracle, or ARIBA, or COUPA;· Experience of working with SharePoint for collaborative work and for documentation· Excellent domain knowledge – Procurement/ Customer Services / Quality initiatives. · Very good verbal/written communication skills · Focused on process improvements · Problem analysis and problem solving · Strong customer focus orientation · Team spirit · Good Management skills · Ability to work with MS Office software packages (Excel and PPT especially) · University diploma it’s mandatory· Proactivity: take responsibility, actively involved · Ability to work with numbers and large amount of information · Ability to keep tight deadlines, Planning and organizing capacity Nice to have & Trainable Skills:· Exposure to previous procurement operations and people management would be a plus;· Neutral Voice and Accent and call management; · Good prioritization and Time Management skillsPlease share your updated cv in this email id "[email protected]" ; so that I can reach you earlier. Show more Show less