Job Description

We are looking for an experienced Project / Program Manager to lead the onboarding of a new infrastructure service provider across multiple datacenters in Europe and APAC.

This role focuses on delivering a controlled, compliant, and business-safe transition, ensuring operational readiness, governance, and alignment across internal teams, vendors, and stakeholders.

Key Responsibilities

• Lead end-to-end service provider onboarding and transition across multiple datacenters
• Define and manage program roadmap, milestones, dependencies, and critical path
• Establish and manage governance (RAID, reporting, escalation, SteerCo)
• Coordinate activities across infrastructure teams, vendors, and regions (EU & APAC)
• Ensure site readiness, access, connectivity, and infrastructure scope alignment
• Oversee knowledge transfer and ensure documentation (runbooks, SOPs, CMDB) is complete
• Ensure operational readiness across ITIL processes (incident, change, problem, monitoring, backup, DR)
• Validate support model, tooling access, and service integration (Service Desk, L2/L3, monitoring)
• Ensure compliance with security, GDPR, audit, and contractual requirements
• Track risks, dependencies, and transition acceptance criteria
• Provide clear reporting and communication to technical and business stakeholders

Required Experience

• 8–12+ years in infrastructure project or program management
• Proven experience with service provider transitions or outsourcing programs
• Strong background in datacenter operations, infrastructure, or hybrid IT
• Experience managing global or multi-country programs
• Strong stakeholder and vendor management experience
• Experience with ITIL-based service management processes
• Good understanding of risk, compliance, and governance

Technical Knowledge

• Datacenter infrastructure (server, storage, network, database, middleware)
• Monitoring, backup, and disaster recovery
• CMDB, asset management, IAM / PAM
• ITSM tools (ServiceNow preferred)
• Cloud / hybrid infrastructure concepts
• Automation tools (e.g., Ansible, Terraform – nice to have)

What We’re Looking For

• Strong ownership and delivery mindset
• Ability to manage complex, cross-functional programs
• Structured thinking and strong risk awareness
• Clear communication with both technical and executive stakeholders
• Ability to challenge, escalate, and drive decisions

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