About the Role

Are you a strategic, customer‑focused professional who thrives on building strong partnerships and driving operational excellence? As a Program Manager, you will be the key link between our organization and major customers - ensuring seamless communication, successful delivery of solutions, and continuous improvement across all business areas.

This role is ideal for someone who enjoys leading cross-functional initiatives, navigating complex challenges, and influencing both internal and external stakeholders to achieve commercial success.

Key Responsibilities

Customer Management

• Monitor customer satisfaction and lead improvement actions.
• Ensure timely, successful delivery of solutions aligned with customer needs and objectives.
• Review forecasts and open orders, analyze variances, and drive actions to close gaps.
• Address escalations related to material liability issues.
• Ensure timely customer payments; escalate unresolved invoice issues when needed.
• Maintain and update price lists, including renegotiations when required.
• Track NPIs and review progress with customers.
• Monitor ECP status and negotiate related costs.
• Engage customers in continuous improvement initiatives to increase product margin.
• Lead the resolution of customer quality complaints.
• Manage the Quarterly Business Review (QBR) process.

Contract Management

• Monitor contract terms and initiate extensions when applicable.
• Ensure current business conditions align with contractual agreements; initiate renegotiations when margins are impacted.
• Communicate agreed business conditions internally and ensure alignment across stakeholders.

Internal KPI Management

• Monitor key Connect Group KPIs weekly and monthly, including:
• Revenue
• Book-to-bill ratio
• BOM, BOL
• Margin
• OTD (On-Time Delivery)
• Inventory & ITO
• Working Capital
• AR/AP
• Efficiency/Output (E/O)

Budgeting

• Collaborate with Sales in the budgeting process.
• Consolidate financial data for Revenue, BOM, Margin, Inventory, AR/AP, and Working Capital.
• Track KPI performance and variances against budget.

RFQ Management

• Manage the complete RFQ process for existing product types.
• Understand COCA (Cost Calculation) structure and process.
• Provide accurate RFQ responses to customers.
• Notify Program Coordinators when RFQs convert into orders.
• Regularly compare actual costs (BOM, Margin) with COCA data.

Leadership & Collaboration

• Contribute to team culture and best-practice development.
• Coordinate activities with Key Account Managers (KAMs) and Global Account Managers (GAMs).
• Act as the site-level leader for assigned accounts.

What We’re Looking For

• Experience: Proven background in program management, customer-facing roles, or complex project leadership.
• Skills:
• Strong communication and relationship-building abilities
• Strategic thinking and conflict resolution
• Data analysis and reporting expertise
• Experience with escalations, negotiations, and contract management
• Ability to lead cross-functional teams and manage multiple stakeholders
• Continuous improvement mindset
• Education: Bachelor’s degree in Business, Economics, Engineering, or related field (or equivalent experience).
• Languages:
• Local language – Proficient
• English – Proficient
• Additional languages – a plus

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