The Program Manager is responsible for overseeing the adoption of Emerson's External Workforce Managed Service Provider (MSP) Program in Europe, managing daily European operations, handling escalations and engaging with business users and stakeholders while ensuring compliance and driving continuous improvement initiatives.
The Program Manager will support the Global HR & Professional Services Category Manager and will be working with key external project partners as well as core Program leaders in Supply Chain, Human Resources, and IT.
We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• To act as the primary owner of the company's Managed Service Provider (MSP) Program, ensuring alignment with business objectives and continuous improvement through periodic leadership communications and engagement. 
• To oversee Program implementation in Europe and ensure successful and timely deployments, and act as the escalation lead to resolve issues efficiently and maintain service continuity.
• To work together with Managed Service Provider and Vendor Management System representatives to align process and technology improvements and innovations to the Program scope. 
• To partner with our External Managed Services Provider to conduct quarterly business reviews and business check-ins to ensure service delivery meets SLAs.
• To stay informed on industry trends and evolving standard processes.
• To develop and implement local strategies and initiatives aligned with global Category strategy and local stakeholders, engaging global and regional suppliers, targeting to deliver savings in the region.
• To support activities for drafting, negotiating, and managing supplier contracts.
• Ability to travel both domestically and internationally - intermittent travel (<10%) based upon projects and priorities.

Who You Are:

You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems. You are taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You are actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

For This Role, You Will Need:

• Bachelor's degree required in Business Administration, HR, or Supply Chain preferred.
• 3+ years of experience in contingent workforce management, MSP/VMS programs, procurement strategy, or HR transformation. 
• Relevant prior experience in Supply Chain with a focus on Procurement.
• Proven track record operating within a global, matrixed organization and ability to engage with executive partners across regions.
• Strong analytical skills, interpersonal communications skills and ability to manage and present complex information and ideas.
• Ability to manage ambiguity, learn quickly when facing new situations, plan and work independently, and have excellent planning and time-management skills.
• Proficient in English

Preferred Qualifications that Set You Apart:

• Relevant prior experience in working with Vendor Management System (VMS) solutions in partnership with a Managed Service Provider (MSP). 
• Managed Service Provider (MSP) implementation or management.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.