Job Description
If you are a Project and Process Manager – Digital Customer Experience professional Iooking for an opportunity to grow your career, this role offers the chance to lead meaningful projects and shape scalable, customer-focused processes within Emerson’s Digital Customer Experience organization. Reporting to the Director of Digital Customer Experience, you will guide projects of moderate to high complexity from concept through delivery while continuously improving the ways teams work together. By combining project execution with process excellence, you will help deliver outstanding digital experiences that drive customer satisfaction, operational efficiency, and business growth.
In This Role, Your Responsibilities Will Be:

• Lead end-to-end delivery of multiple digital customer experience projects, ensuring alignment to scope, timeline, budget, and quality expectations.
• Build and maintain clear project plans, including milestones, dependencies, resource needs, risks, and communication approaches.
• Coordinate cross-functional teams and external partners, balancing priorities to keep work moving forward.
• Identify, map, and redesign business processes to simplify workflows, reduce inefficiencies, and improve customer and employee experiences.
• Drive continuous improvement initiatives by analyzing process gaps, rework, and bottlenecks, translating insights into measurable outcomes.
• Establish and track key performance indicators to support data-informed decisions and sustained improvements.
• Facilitate project kick-offs, regular updates, and stakeholder alignment forums to ensure transparency and engagement.
• Support change management activities that encourage adoption of new processes, tools, and ways of working.
• Promote a customer-first mindset and collaborative culture across digital teams.
  

Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives, valuing diverse perspectives and contributions. You plan and prioritize work to meet commitments aligned with organizational goals, even in fast-changing environments. You use data, experience, and judgment to make timely decisions and solve problems effectively. You remain resilient and adaptable when facing ambiguity, maintaining focus and momentum while helping others navigate change.
For This Role, You Will Need:

• Demonstrated experience leading projects and improving processes in digital, technology, customer experience, or operational environments.
• The ability to manage multiple priorities, stakeholders, and dependencies in a dynamic setting.
• Practical knowledge of project management approaches and tools, with the flexibility to adapt methods to the situation.
• Strong communication skills, with the ability to translate complex topics into clear, actionable information.
• A customer-focused mindset and a passion for making work simpler, more effective, and more scalable.
• Relevant education, training, or equivalent professional experience that enables success in this role.
  

Preferred Qualifications That Set You Apart:

• Experience supporting digital customer journeys, user experience improvements, or content and performance optimization.
• Exposure to continuous improvement or process optimization methodologies.
• Experience working with global or multi-site teams.
• Background in digital transformation, customer experience initiatives, or digital operations.
• Familiarity with collaboration and project tools commonly used in digital product and experience teams.
  

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
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