Job Description
Project Manager - Customer Services (French Speakers)
Bucharest
This is Worldline.
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O pportunity
We are seeking an autonomous, meticulous and organized Project Manager to manage clients accounts and their projects.
The mission also include customer services with the DSCB solution and as a backup for trust authentication(TA) solution.
The DS-CB is the central component responsible for routing 3-D Secure CB flows. It manages directing and orchestrating transactions between different stakeholders based on reference data and protocol versions. A back office system exists to oversee configuration management activities.
The TA solution is a multi use cases, multi device solution to authenticate on multiple use cases.
As a projet manager, you’ll have direct contact with several clients, you’ll manage their specific modern projects and you’ll be in charge of all customer services actions, from analysis to billing, through a lot of communication.
As a customer service manager, you'll have to communicate any change to the client, prepare and animate mettings, manage billing and SLAs.
Day-to-Day Responsibilities

• You guarantee Worldline's services to the client within the framework of project activities and in the execution of the contract (Run service).
• You have an overall functional knowledge of the product and rely on the Product Owners to deepen customer requests.
• You have a perfect understanding of the contract: the service agreement, the financial elements, the reversibility conditions, the QAP, etc.
• You supervise and defend the quality of services provided by Worldline teams (product QoS, customer acceptance support, production, etc.).
• You onboard projects with clients : new fonctionalities, propect, product configuration...until delivery
• You are in charge of client communication, billing and SLAs each month
  

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can facilitate functional communication between clients/product owner/product manager
• You've got knowledge about contracts, financials, project tools
• Ability to lead meetings
• Motivation and passion to interact with different people in order to manage projects in a efficient way
• Excellent communication skills, you like working in team and be of support
• You speak French and English
• At least 1 year of experience in project management
  

Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform
  

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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