Project Management Specialist

Department: Service Delivery / Projects

Reports to: Program Manager / Head of Projects

About TECEZE

TECEZE is an IT services and solutions provider specialising in secure, scalable and resilient technology operations. We design, deploy and manage infrastructure and digital workplace solutions for customers worldwide, helping them modernise networks, datacentres and end-user environments.

Role Overview

The Project Management Specialist – IT Infrastructure & Digital Workplace is responsible for the coordination and execution of large-scale deployment projects across global customer sites.

You will focus on:

• IT Infrastructure: network (LAN/WAN/Wi-Fi), servers, storage, backup, datacentre / cloud components
• Digital Workplace: end-user devices, M365, collaboration tools, endpoint management, identity
• Global Field Deployments: managing large workforce rollouts across multiple regions, time zones and sites

This role is highly delivery-focused: you will turn agreed designs and plans into repeatable, well-orchestrated deployments, working with field engineers, site contacts, logistics partners and internal technical leads.

Key Responsibilities

1. Project Coordination & Execution

• Support the Program / Project Manager in planning and executing infrastructure and digital workplace projects from initiation through to closure.
• Create and maintain detailed deployment schedules, site plans, and runbooks for multi-site rollouts (pilot, waves, and final cutover).
• Coordinate daily/weekly deployment activities for field engineers, on-site technicians and remote teams across multiple countries and time zones.
• Track tasks, milestones, dependencies and resource utilisation; escalate variances and blockers promptly.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and follow through on mitigation actions.
• Ensure processes and deliverables comply with TECEZE project governance and change management frameworks.

2. Global Field Deployment Management

• Plan and manage large workforce deployments such as:
• Laptop/desktop and device refreshes
• Network equipment refresh (switches, APs, routers, firewalls)
• Office moves, new site openings and closures
• M365 / collaboration rollouts and endpoint transformations
• Coordinate site readiness checks (power, racks, connectivity, access, H&S, cabling, pre-staging).
• Liaise with local site contacts, facilities teams, and country leads to agree deployment windows and access.
• Organise logistics: equipment shipping, customs considerations, stock control, RMA, returns and asset tracking.
• Ensure consistent deployment standards and procedures are followed across all locations (SOPs, checklists, quality criteria).
• Track daily site-level status (planned vs completed, issues, reworks) and consolidate into central reports.

3. Infrastructure & Digital Workplace Delivery Support

• Coordinate tasks involving:
• Network: LAN/WAN, SD-WAN, Wi-Fi, VPN, firewall changes, load balancers.
• Servers & Compute: image builds, OS deployment, migrations, patching windows.
• Storage & Backup: data migration schedules, backup configuration, DR test coordination.
• Datacentre / Cloud: physical to virtual migrations, moves between DCs, cloud onboarding activities.
• Digital Workplace: device build and deployment, M365 changes, Teams/SharePoint rollout, email migrations.
• Work closely with architects and technical leads to translate designs into practical deployment tasks and checklists.
• Coordinate testing and validation at site level (connectivity tests, application checks, device validation, user sign-off).
• Ensure documentation and as-built records are updated after each deployment phase.

4. Stakeholder & Communication Management

• Act as the operational day-to-day contact for deployment activities for customer stakeholders and internal teams.
• Facilitate regular progress calls, stand-ups and workstream meetings, ensuring clearly documented actions and decisions.
• Provide clear, concise and structured status reporting (site progress, risks/issues, volumes, defects, remediation).
• Work with programme leadership to support steering committees and governance forums with accurate information.
• Maintain effective communication with vendors, logistics partners, and third-party field service providers.

5. Quality, Risk & Compliance

• Ensure deployment quality standards are defined and followed (acceptance criteria, checklists, peer review where needed).
• Monitor risks and issues closely for field deployments (access problems, hardware shortages, local constraints).
• Escalate and drive resolution of high-impact issues (e.g. critical user downtime, unexpected outages, failed installations).
• Support change management processes including drafting change records, scheduling CAB approvals and adhering to blackout periods.
• Ensure compliance with information security, health & safety and regulatory requirements at all deployment sites.

6. Tools, Data & Reporting

• Maintain project and deployment tracking using the customer’s or TECEZE’s PM and collaboration tools (e.g. MS Project, Planner, Jira, ServiceNow, Azure DevOps, SharePoint, Excel).
• Maintain accurate deployment data sets, including site lists, user/device inventories, serial numbers and asset IDs.
• Create and maintain dashboards and reports that provide clear visibility of deployment progress and KPIs.
• Support lessons learned and continuous improvement activities post-wave and post-project.

7. Collaboration & Continuous Improvement

• Work in close partnership with Project Managers, Technical Leads, Service Managers and Service Desk to ensure smooth handover to BAU support.
• Participate in the development of standard deployment playbooks, templates, operating procedures and checklists for repeatable services.
• Share best practices and improvement ideas across the TECEZE project management community.

Skills & Experience

Essential

• 3–6+ years experience in IT project coordination / project management roles, ideally in infrastructure or workplace transformation projects.
• Proven experience supporting multi-site, large workforce deployments (hundreds or thousands of end users / devices).
• Exposure to at least two of the following technical domains:
• Network infrastructure (LAN/WAN, Wi-Fi, firewall changes, SD-WAN).
• Server and virtualisation environments.
• Storage/backup and datacentre projects.
• Digital workplace / EUC (Windows 10/11, O365, endpoint management, VDI).
• Strong planning and organisational skills, with the ability to manage multiple sites and workstreams in parallel.
• Comfortable working with global teams across different time zones and cultures.
• Excellent communication skills (written and verbal) with the ability to interact with technical teams, field staff and business stakeholders.
• Proficiency with project and collaboration tools (e.g. MS Project, Excel, PowerPoint, Planner, Jira, ServiceNow, Teams).
• Ability to understand technical constraints and dependencies sufficiently to schedule realistic work and manage impact.

Preferred / Nice to Have

• Experience working in an IT services / MSP / systems integrator environment.
• Experience with global enterprise clients and complex organisational structures.
• Familiarity with ITIL-based service management and how change projects impact BAU operations.
• Exposure to cloud platforms (Azure/AWS) and M365 administration concepts.

#teceze #itservices

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