Responsibilities

• Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
• Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
• Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;
• Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues
• may affect the work progress;
• Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;
• Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;
• Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;
• Manages and maintains SharePoint accurate databases and internal dashboards;
• Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs;
• Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;
• Operates in a professional manner when representing the organization both internally and externally.