Quality Analyst with German - Bucharest - On site
Companie Verificata
Adaugat: 4 zile în urmă
TP Romania
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Companie
:
TP Romania
Functia Jobului
:
Administratie, personal administrativ
Industrie
:
IT si telecomunicatii
Locatie
:
Bucuresti
Tip job
:
Program Full Time
Nivel experienta
:
Nivel mediu
Vechime
:
1 - 2 ani
Descriere:
Responsibilities:
- Delivers trainings/refreshers/workshops on behalf of or in collaboration with the Trainer, based on management’s request.
- Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement.
- Maintain quality reports on Agent and Team level.
- Assist in developing and streamlining quality procedures.
- Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level.
- Contribute to the alignment with Team Leaders and Quality Team to develop agent and team specific action and development plans.
- Support/ jointly conduct weekly Agent Round Table with Team Manager.
- Communicate performance related indicators into the Team and back to the Management.
- Email communication with the Client, regarding Quality Measures.
- Handle customer inquiries.
- Ensure compliance with company regulations with regards to Data Security and Protection Standards.
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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