The Quality Assurance Lead is accountable for leading and evolving the Quality Assurance function, ensuring robust quality oversight of operational processes delivered by the teams, in line with the Quality Assurance framework, Group standards, and regulatory requirements.

The role plays a key part in stakeholder management, data‑driven decision‑making, and continuous transformation, leveraging responsible AI and advanced analytics to facilitate Root Cause Analysis (RCA), risk anticipation, and sustainable quality improvement.

Responsibilities:

Leadership & Stakeholder Management:

• Lead, coach, and develop the Quality Assurance team supporting multiple processes within the Know Your Customer (KYC) business line;
• Build strong partnerships with internal and external stakeholders, including Clients, Operations, Risk, Compliance, and Transformation teams;
• Facilitate governance forums and quality reviews, ensuring clear accountability and follow-up on actions.

Quality Oversight & Performance Management:

• Coordinate daily QA activities in line with the QA framework, ensuring delivery against KPIs, SLAs, and quality objectives;
• Promote a proactive, risk-based quality culture and strengthen quality ownership across operations;
• Ensure compliance with Group standards, KYC policies, and regulatory requirements.

Data Analytics & Continuous Improvement:

• Analyze quality trends and performance data to identify root causes, emerging risks, and improvement opportunities;
• Translate insights into actionable recommendations and sustainable action plans;
• Lead and contribute to transformation initiatives that improve efficiency, consistency, and value creation;
• Support the standardization and enhancement of QA tools, methodologies, and processes.

Governance, Audit & Reporting:

• Ensure alignment with internal control frameworks and support audit readiness;
• Produce high-quality management reporting and executive presentations on quality performance, risks, and improvement actions;
• Monitor corrective action plans and ensure timely closure of findings.

Profile Required:

• Minimum 2 years of people management experience;
• Experience in Quality Assurance / Quality Control;
• Experience in KYC, banking, or shared services environments is a strong advantage;
• Strong stakeholder management and influencing skills, with the ability to operate in complex, multi‑actor environments;
• Proven ability to analyse data, perform RCA, and translate insights into concrete, value‑driven actions;
• Interest or experience in AI‑assisted analysis, data analytics, or automation, with a strong sense of responsible and compliant usage;
• Excellent communication and leadership skills;
• Decision‑making capability with a results‑oriented mindset;
• Strong attention to detail and high standards of quality;
• Good command of French (English is a strong advantage);
• Solid IT skills (MS Office); knowledge of data visualization tools is an advantage;
• Strong organizational, planning, and time‑management skills;
• Diploma in management or training in proximity management is an advantage.

WHY JOIN US

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9 AM to 5 PM work program and flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

BUSINESS INSIGHT

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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