The QA role is responsible for ensuring that moderation or evaluation teams correctly apply platform rules and policies. You will analyze team decisions, identify errors, and provide feedback to improve the accuracy and consistency of processes.
Key Responsibilities:
Perform daily audits of moderator or evaluator decisions to ensure compliance with policies and quality standards;
Identify errors and conduct root cause analysis;
Provide clear and constructive feedback to teams to improve performance;
Participate in calibration sessions to align decisions and rule interpretations;
Collaborate with other teams (training, product, policy) to clarify or improve processes;
Generate reports on performance and quality results;
Support the team in understanding new rules or policy updates;
Contribute to process optimization and the enhancement of quality standards.
Working Schedule & Benefits:
Schedule: Full on-site in Bucharest, Monday to Friday (08:00-17:00, 08:30-17:30, or 09:00-18:00);
Contract: Fixed-term contract with the possibility of extension;
Benefits: Private medical insurance and life insurance;
Bonuses: Language bonus and performance-based bonus.
If you are an analytical, detail-oriented person who enjoys improving processes and results, we encourage you to apply.