Key Responsibilities:
-Perform daily audits of moderator or evaluator decisions to ensure compliance with policies and quality standards;
-Identify errors and conduct root cause analysis;
-Provide clear and constructive feedback to teams to improve performance;
-Participate in calibration sessions to align decisions and rule interpretations;
-Collaborate with other teams (training, product, policy) to clarify or improve processes;
-Generate reports on performance and quality results;
-Support the team in understanding new rules or policy updates;
-Contribute to process optimization and the enhancement of quality standards.
Working Schedule & Benefits:
-Schedule: Full on-site in Bucharest, Monday to Friday (08:00-17:00, 08:30-17:30, or 09:00-18:00);
-Contract: 1 year fixed-term contract with the possibility of extension;
-Benefits: Private medical insurance and life insurance;
-Bonuses: Language bonus and performance-based bonus.
If you are an analytical, detail-oriented person who enjoys improving processes and results, we encourage you to aply!