Key Responsibilities:
Perform daily audits of moderator or evaluator decisions to ensure compliance with policies and quality standards;
Identify errors and conduct root cause analysis;
Provide clear and constructive feedback to teams to improve performance;
Participate in calibration sessions to align decisions and rule interpretations;
Collaborate with other teams (training, product, policy) to clarify or improve processes;
Generate reports on performance and quality results;
Support the team in understanding new rules or policy updates;
Contribute to process optimization and the enhancement of quality standards.
Requirements:
Advanced level of English for communication and documentation;
B2/C1 proficiency level in Spanish;
High attention to detail and strong analytical skills;
Good communication skills and the ability to provide constructive feedback;
Ability to work in a dynamic environment with frequent changes;
Experience in QA, content moderation, content evaluation, or data annotation is a plus;
Familiarity with social media and the online environment.
Candidate Profile:
Logical thinking and objectivity in decision-making;
Ability to identify error patterns and propose solutions;
Ability to work both independently and collaboratively within a team;
Eagerness to learn and adapt quickly to changes;
This role may involve exposure to various types of online content, including sensitive or inappropriate material.
Working Schedule & Benefits:
Schedule: Full on-site in Bucharest, Monday to Friday (08:00-17:00, 08:30-17:30, or 09:00-18:00);
Contract: Fixed-term contract with the possibility of extension;
Benefits: Private medical insurance and life insurance;
Bonuses: Language bonus and performance-based bonus.
If you are an analytical, detail-oriented person who enjoys improving processes and results, we encourage you to apply.