Your role

• Manage the client engagement and employees in the project;
• Work with designated stakeholders to gather and finalize commitments to meet contractual thresholds;
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system);
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration etc.);
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
• Develop, mentor, and coach junior team members;
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization etc.
  

What you'll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.