Key Responsibilities

• Contact homeowners from client-provided databases and marketing-generated leads
• Conduct lead prequalification calls and assess suitability for the platform
• Ask qualifying questions regarding properties, licensing, pricing, and availability
• Manage and update lead information accurately within CRM systems
• Assign qualified leads to Sales Managers for follow-up and conversion
• Maintain detailed records of interactions and follow-ups
• Collaborate closely with the Sales Team to ensure smooth lead handover
  

Required Skills & Qualifications

• Fluent Croatian (C2) and strong English communication skills
• Experience in calling environments, sales support, lead qualification, or customer service
• Comfortable handling warm and cold outreach calls
• Strong verbal communication and listening skills
• Organized, detail-oriented, and comfortable managing CRM systems/databases
• Ability to multitask and manage follow-ups effectively
• Self-motivated and able to work independently in a remote environment
• Team-oriented mindset with strong collaboration skills
  

Tools & Systems

• Aircall – cloud-based calling platform
• Pipedrive CRM – lead and pipeline management
• Internal dashboards and workflow systems
  

Working Schedule (CET)

• Total: 20 hours per week
• Monday: 10:00–13:00 and 15:30–19:00
• Tuesday: 15:30–19:00
• Wednesday: 10:00–13:00
• Thursday: 15:30–19:00
• Friday: 10:00–13:30
  

Training Information

• 3 hours of unpaid training sessions
• Tentative training start date: 01.06.2026
  

Technical Requirements
Wired USB headset (noise-canceling preferred)
Wired broadband internet connection
Laptop Or Desktop Computer With

• Minimum 8 GB RAM
• Windows 11+ or macOS 13+
• Stable internet connection
• Minimum Full HD screen resolution
  

What We Offer

• 100% remote work
• Freelance contract with long-term potential
• International and multicultural work environment
• Career development opportunities
• Gamification incentives and performance-based rewards
• Competitive hourly rate: €8/hour

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