Location: Romania, Portugal, Spain (full remote)

Department: Support

Schedule: flexible within business hours, full-time

Contract type: Permanent

Who We Are

At Effective People, we put people first. As a global leader in SAP SuccessFactors implementation, HR advisory, and workforce solutions, we help businesses boost performance, streamline payroll, and enhance employee experiences. Proudly, over the past 18 years, our 250 consultants have successfully completed 1,000+ projects in 100+ countries worldwide. Recognized in the SAP Hall of Fame and awarded SAP Expert status, we have won 13 SAP Quality Awards and multiple Partner Excellence Awards.

Role and Responsibilites

Assist with service management including:

• Support access process and maintenance
• Service management documentation
• SLA management and communication

Deliver support services to our existing SuccessFactors Customers including

• Manage customer relation on day-to-day basis
• Monitor our support systems and communication with customers
• Review new incoming tickets and screen them
• Dispatching new tickets as per agreed process
• Act as liaison between Support team, Implementation team and line managers
• Work closely with Team Leader and Resource Manager to manage support allocation based on forecasted need of resources
• Manage relationships with internal stakeholders across departments
• Governance of agreed support process, including regular reporting
• Offer great customer experience

Qualifications and Education Requirements

• Good administrative experience
• Previous experience managing customer relationships
• Great prioritization and time-management skills
• Proven track record of stakeholder management and efficient relationship builder
• Experience in a role as Team assistant, Personal Assistant or similar internal supporting role
• Fluent English speaker as minimum
• Native/Fluent speaker in country of residence

Preferred Skills:

• Previous experience with a ticketing system is a big advantage
• Ideally previous experience with SuccessFactors or willingnes and ability to learn
• Other fluent languages such as German, Dutch, French and optionally Spanish, Italian is an added benefit

What We Offer:

• Benefits package tailored to each region in which we have employees
• Yearly bonus tied to personal and company performance
• Paid leave days in line with local labor regulations
• Fully remote work
• Home office setup reimbursement (desk and chair)
• Exposure to international and well-known clients in the market
• Work alongside a senior team in one of the leading SuccessFactors consultancies
• A flat organizational structure, fostering collaboration and knowledge sharing

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