Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Leading the team responsible for reorganization and eDiscovery activities within Windows File Services, ensuring compliant, reliable, and timely service delivery.
• Managing and coordinating all reorganization and eDiscovery requests, including prioritization, assignment, tracking, and stakeholder communication.
• Overseeing the execution of approved reorganization tasks and ensuring activities are completed in line with defined procedures, approvals, and SLA timelines.
• Ensuring audit-ready documentation is maintained for all activities, including request details, approvals, execution evidence, validation results, and compliance records.
• Overseeing adherence to ITIL processes and compliance standards across Change, Incident, Request, and Continuous Service Improvement activities.
• Driving continuous service improvement initiatives and identifying opportunities for automation, standardization, and operational efficiency.
• Collaborating with the Continuous Service Improvement team to review improvement opportunities and support implementation of agreed enhancements.
• Acting as the escalation point for operational issues, complex requests, process deviations, and stakeholder concerns.
• Serving as the primary point of contact for stakeholders and ensuring clear communication in German and English for RO-based operations.
• Preparing and delivering KPI and SLA reports for management, highlighting performance, risks, trends, and improvement actions.
• Facilitating CAB meetings, improvement workshops, and operational reviews to support effective governance and decision-making.
• Supporting organizational change activities and ensuring process changes are communicated, documented, and adopted effectively.
• Collaborating with technical, compliance, audit, and management stakeholders to ensure effective coordination, escalation, and service continuity.
• Maintaining and improving process documentation, runbooks, reporting templates, and knowledge base articles.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.
  

What You'll Bring Along

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 10 years of proven experience leading IT operations teams in enterprise environments.
• Strong experience managing reorganization and eDiscovery activities within Windows File Services or related enterprise file service environments.
• Strong understanding of Windows File Services structures, delegated rights, access management, and operational governance.
• Experience in organizational change, process improvement, service optimization, and operational transformation.
• Strong expertise in ITIL processes, including Change, Continuous Service Improvement, Incident, and Request Management.
• Experience overseeing process adherence, SLA performance, KPI reporting, and operational governance.
• Familiarity with compliance and audit requirements, including maintaining audit-ready documentation and evidence.
• Ability to identify automation opportunities and drive continuous service improvement initiatives in collaboration with CSI teams.
• Strong analytical and strategic thinking skills, with the ability to assess risks, trends, service performance, and improvement opportunities.
• Leadership and team management skills, with the ability to coordinate work, guide team members, and support effective operational delivery.
• Excellent stakeholder management and escalation handling skills in complex enterprise environments.
• Excellent communication skills with the ability to collaborate clearly and effectively with technical, non-technical, management, audit, and compliance stakeholders.
• ITIL v4 Managing Professional certification is mandatory.
• Agile or Scrum certification is preferred.
• Excellent command of both spoken and written English and German.
  

Show more
Show less