What You’ll Do
Act as the second point of contact for Retail Service Agents, supporting issue and request handling.
Review, analyze, and evaluate business system requirements to identify solutions aligned with business objectives.
Implement small enhancements and bug fixes, defining configuration changes and preparing programming specifications for IT Development teams.
Support larger system enhancements and release implementations, ensuring delivery within agreed timelines, budgets, and scopes.
Provide system-wide support and maintenance for complex business processes, collaborating with IT and business stakeholders.
Recommend and document how IT technologies can best support Goodyear’s business strategies, creating specifications in partnership with Business Process Architects.
Write and maintain documentation for processes, systems, and configurations — serving as input for management reporting and training materials.
Conduct end-to-end lifecycle testing (unit and integration) for all implemented processes, ensuring quality and system integrity.
Respond to issues and collaborate with stakeholders to determine corrective actions and implement sustainable solutions.
Continuously expand technical and process knowledge by staying updated on current technologies and participating in internal or external training sessions.
What You’ll Bring
Bachelor’s degree (preferably in IT, Business Systems, or a related field).
Proven experience in business systems analysis, configuration, or process improvement.
Strong understanding of system implementation and testing processes.
Excellent problem-solving, analytical, and documentation skills.
Ability to work effectively across teams and manage multiple priorities.
Proficiency in Microsoft Office, especially Excel; familiarity with SAP or similar enterprise systems is an advantage.
Excellent verbal and written communication skills in German and English (additional languages are a plus).
Eagerness to learn, adapt, and contribute to continuous improvement initiatives.
What We Offer
Performance Recognition: Competitive salary and performance-based rewards.
Health & Wellbeing: Comprehensive medical coverage, life insurance, and employee assistance programs.
Flexible Benefits: Personalized benefits budget tailored to your lifestyle.
Work-Life Balance: Hybrid work model and generous vacation policy.
Learning & Development: Access to ongoing training, mentoring, and career advancement programs.
Team & Community Engagement: Participate in CSR initiatives, team-building activities, and social events organized by our Fun & CSR team.
Note: We encourage applicants from diverse and non-traditional backgrounds to apply even if all listed qualifications are not met.