MOL Romania is looking for a highly motivated Retail Internal Trainer to join our team in Bucharest. In this role, you will support frontline employees/Hosts and Station managers/Partners from Retail network to achieve desired sales results.

As a Retail Internal Trainer,you will initiate and collaborate on training-related matters within Sales & Operations department as well as with Offer management, Marketing, Network development (locally and in some cases internationally), to provide most efficient way of communicating with SeS personnel and building their knowledge and engagement for providing and best possible customer service.

If you’re passionate about developing people and elevating customer experience, we’d love to hear from you!

As a Retail Internal Trainer, you will be responsible for the following:

• Provide relevant and up-to date information about Retail projects through various communication materials (messages, articles, posts, interactive videos, and training courses)
• Active engagement in the Onboarding of new hires with relevant training materials, coaching and Partner engagement
• Perform training need analysis based on results of field visits and/or knowledge level from the digital platform, propose and organize training and development actions accordingly
• Contribute to the design, development and production of training materials, documents, and manuals, ensuring consistency and quality of content and delivery to meet the specific needs of the retail training program
• Provide coaching and development activities to the Area Sales Managers, Station managers/Partners, and frontline employees/hosts, to support effective implementation of all new and existing Retail projects and campaigns
• Assist with the induction and training for new service station openings; work closely with the Area Sales Managers to ensure quality standards are met; Support Station managers/Partners in organizing training activities for their staff through on-site and/or digital trainings

To be successful in the role, you should have:

• Bachelor's degree
• 1-3 years’ experience in retail training organization with focus on selling skills and customer service would be an advantage
• Experience of designing, developing, and delivering training programs; experience of conducting training needs analysis
• Fluent in English
• Excellent presentation and facilitation skills, flexible and adaptable approach

What is in it for you?

MOL fosters a collaborative work environment focused on people, customers and you`ll have the chance to work in one of the biggest and most dynamic companies in Romania.

You’ll work in a fast-paced, international environment and you`ll have the opportunity to leave your footprint on supporting business growth.

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Additionally, we offer:

• Great international work environment, supportive team
• Business exposure & career opportunities
• Our benefits package includes private medical subscription, meal tickets, significant sports subscription discount, Christmas and Easter bonuses, Bookster subscription, loyalty bonus, life events bonuses, MOL Move VIP level, fresh corner coffee, refreshments and fruits on the house, on-site office massage,etc.

MOL Romania is a subsidiary of MOL Group and one of the leading oil companies in Romania, with a 30-year presence on the local market. It offers a comprehensive portfolio of products and services, including fuel trading, lubricants, petrochemicals, and bitumen. Presently, the company operates 238 service stations across the country, along with two fuel depots in Giurgiu and Tileagd, and an LPG terminal in Tileagd. MOL Romania is headquartered in Cluj-Napoca, the business headquarters in Bucharest, an administrative office in Arad and a team of 258 employees.

MOL Group is an independent and international oil and gas company active in over 40 countries with a dynamic international workforce and a track record of more than 100 years in the industry.

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