DUTIES AND RESPONSIBILITIES:

• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
• Research and identify effective solutions to resolve customer issues or concerns
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
• Provide accurate and complete information using appropriate tools, systems, and procedures
• Maintain a high standard of customer service and contribute to a positive customer or partner experience
• Collaborate with internal teams to ensure seamless communication and issue resolution.
  

REQUIREMENTS:

• Fluent/Native in Romanian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace (for remote work)
• Eligibility to work in Greece.
  

BENEFITS:

• Competitive compensation package, including a base salary
• Relocation support
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning

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