Requirements:

Insurance & Digital Products Experience

• Relevant experience in the insurance industry (insurer, broker, InsurTech, or related services)

• Good knowledge of general insurance products and related processes: RCA, CASCO, home, health, travel, accident insurance, etc.

• Experience in designing customer experience for digital insurance products

• Understanding of underwriting, pricing, policy issuance, collections, commissions, and claims processes

• Familiarity with ASF regulations, DORA, IDD Directive, and GDPR requirements

• Experience with digital insurance distribution channels (web, app, retail)

Business Analysis & IT Collaboration

• Experience in business analysis and/or system analysis within software projects

• Ability to translate business requirements into clear specifications, user stories and functional flows

• Knowledge of process modeling and functional documentation (BPMN, UML or equivalent)

• Familiarity with Agile projects and collaboration with multidisciplinary technical teams

• Understanding of API integration concepts and modern digital platforms is considered an advantage

• Experience in digitalization, self-service or automation projects is considered an advantage

• Interest in emerging technologies, AI and user experience optimization

Additional Qualifications Appreciated

• Experience in complex projects or large insurance organizational environments

• Exposure to core insurance platforms or integrated ecosystems

• Business Analysis or Product Management certifications are considered an advantage

Responsibilities:

• Analyze, design, and document business requirements in collaboration with stakeholders, product teams, and IT teams

• Define end-to-end flows for digital insurance products and processes

• Prepare functional specifications, user stories, and acceptance criteria for development and QA teams; execute complex testing activities

• Identify opportunities for optimization and digitalization of existing processes

• Contribute to defining user experience and customer journeys across digital channels

• Collaborate with architects, developers, QA teams, compliance teams, and external partners

• Actively participate in Agile projects and support alignment between business needs and technical solutions

• Contribute to automation initiatives and the integration of intelligent/AI components into digital processes

Our offer

• Participation in strategic digital transformation projects within the insurance industry

• Exposure to modern digital products, automation, and AI initiatives

• Multidisciplinary team and the opportunity to contribute to high-visibility group-level projects

• Access to training programs, certifications,

• An attractive compensation package that matches your qualifications and experience

• An office in the heart of the city: Boulevard Carol I, 31-33

• Hybrid work schedule: up to 15 WFH available

• A dynamic but friendly, safe and stable environment.

Purpose: VIG Management Service SRL is the IT hub of the Vienna Insurance Group in Romania, providing centralized technology, analysis and digital transformation services for the group companies.
The Senior Business Analyst role contributes to the development of the group’s digital insurance products and platforms — from core insurance systems, sales and customer self-service platforms to integrated ecosystems for product administration.
As a Senior Business Analyst you will be involved in digitalization projects with real business impact, working alongside multidisciplinary teams to optimize customer experience, automate workflows, and develop modern solutions in the insurance and digital platforms domain.

Diversitatea oamenilor noștri joacă un rol major în succesul nostru. Ne-am angajat să promovăm diversitatea în mediul de lucru și ne mândrim că oferim oportunități corecte tuturor. Ne folosim de experiența noastră, știm cum să ne apropiem de clienții noștri. Indiferent de experiența profesională și personală, căutăm candidați care să aibă curajul și devotamentul de a juca un rol în dezvoltarea noastră și de a adăuga plus valoare culturii noastre. Muncim susținut, dar credem în colaborare, creștere și responsabilitate.
O poziție la VIG deschide o serie de perspective excelente de dezvoltare pentru absolvenții de universitate și pentru profesioniștii cu expertiză de specialitate.