Job Purpose

• You design and deliver solutions for financial services clients by understanding their problems and shaping the right solution using our platforms
• You act as product owner for your area, deciding what matters and focusing on value, not just delivery
• You are expected to use AI daily in your work (analysis, design, documentation, testing, communication)
• You contribute to building AI-native features, services, and workflows, not just classic configurations
• You will work closely with great people from cross-functional teams (developers, AI-builders, technical consultants, UX designers, QA, infra, product), acting as the bridge between business, product, and tech.
  

Main Responsibilities

• Understand customer needs, challenge them, and simplify them instead of just documenting
• Define and own solution scope and product direction for your area
• Prioritize work based on impact vs effort, not just client requests
• Translate business processes into simple, usable, scalable solutions
• Deeply understand standard product/business flows and match them with client flows, identifying gaps, misalignments, and opportunities to adapt the client to the product instead of over-customizing
• Avoid over-engineering and keep solutions lean
• Configure and customize the platform with focus on reuse instead of customization and product improvements instead of one-off fixes
• Continuously reduce complexity in flows, configurations, and user interactions
• Actively improve delivery by reducing effort, shortening delivery time, and increasing product quality for the client
• Use AI tools daily to speed up analysis, documentation, test generation, and solution design
• Contribute to building AI-driven features like automation, copilots, and smart workflows
• Identify risks early and propose simpler alternatives to avoid delays
• Continuously improve the core product by suggesting reusable features, removing unnecessary steps, and improving UX
• Own UX quality by collaborating with UX teams and ensuring simple screens, clear flows, and low user effort
• Align business and technical teams and push back when needed to protect product quality
• Build strong client relationships through clarity, transparency, and delivering working high-quality solutions
  

Preferred Skills & Experience

• Experience in financial industry such as leasing, credit, insurance and services
• Degree in economics, business, engineering, or computer science
• Good understanding of financial services processes
• Strong problem-solving skills with focus on simple, pragmatic solutions and avoiding over-engineering
• Good communication skills with ability to act as a trusted advisor and product thinker
• Ability to manage multiple work streams while prioritizing what really matters
• Detail-oriented and results-focused without losing the big picture
• Strong team player able to work across different functions
• Experience and strong interest in using AI tools in daily work and product design
  

Must Have Mindset

• Stay client-oriented, but not client-driven, always focus on what truly adds value, not just what is requested
• Always ask if this can be simpler
• Always ask if this can be automated
• Always ask if this can be reusable in the core product
• Always think UX first
• Always use AI to move faster and improve quality
  

With TotalSoft you can expect:

• Work with great technologies, products, and colleagues;
• Gain experience working on national and international projects;
• Be a part of our career development programs;
• Hybrid way of working;
  

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