Inviting applications for the
role of Senior Collection Associate with French-Remote

Requirements

Knowledge of working in SAP is
an advantage
Bachelor’s degree in Economics, Commerce, Finance or similar field of study.
Proficiency in Microsoft Office applications, particularly Excel, with
experience in reporting and data analysis.
Knowledge of French language at a C1 level.
Previous work experience in Collection processes.

Responsibilities /
Accomplishments

1.Debt Collection & Communication
• Reach out to customers with overdue accounts using phone, email, and letters
to initiate collections.
• Negotiate repayment terms and settlements in accordance with company
policies.
2. Account Monitoring & Reconciliation
• Monitor accounts for overdue payments, delayed settlements, credit
irregularities, or unapplied items.
• Reconcile account balances with customers and address unapplied credits.
3. Record-Keeping & Reporting
• Maintain detailed and accurate records of all customer communication and
payment commitments.
• Log outcomes of collection efforts and follow-ups in CRM or collections
systems.
• Prepare and submit regular collection activity reports for management review.
4. Dispute Resolution & Escalation
• Investigate and resolve customer complaints or disputes related to billing or
payments.
• Escalate unresolved or complex cases to senior staff or legal teams as
needed.
5. Cross-Functional Collaboration
• Work closely with departments like Credit Management, Sales, Supply Chain,
Cash Application, and others to resolve outstanding issues.
• Provide necessary documentation to support third-party collections or
bankruptcy cases.
6. Performance & Target Achievement
• Consistently meet or exceed daily, weekly, and monthly collection targets and
KPIs.
• Ensure timely cash inflow within agreed payment terms and SLAs.
7. Compliance & Process Adherence
• Follow all applicable legal and regulatory requirements related to debt
collection.
• Adhere to company policies, SOPs, and standard quality benchmarks.