About The CompanyIntellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.About The RoleAs a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.What You'll Do For Intellect (Key Responsibilities)Learn and coach others on the relevant Intellect product suite.Conduct onboarding of new customers.Strategically guide customers with the implementation and launch of Intellect’s product suite.Train customers and other team members on Intellect’s product suite.Understand customer challenges and evaluate business requirements.Translate requirements into system design.Manage activities to drive completion and support through project milestone objectives.Recommend and execute continuous improvements.Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.Explore and design ways to meet customer needs in situations where established processes may not yet exist.Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.Perform other duties as assigned.What You'll Need To Be Successful (Requirements)Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)5+ years of experience implementing software systems and SaaSKnowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.Knowledge of Connected Front End Worker (CFW) software and practices.Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)Technological savvy with the ability to learn new systems quicklyProven experience managing large, complex projects and leading large-scale programs and change management initiativesExperience with customer project design and scopingComfortable working with senior stakeholders, including VP and C-suite levelStrong analytical thinking, with experience using data to demonstrate ROI and successStrong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plusHighly collaborative team player, able to work effectively in a cross-functional, matrixed environmentStrong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needsAbility to build relationships, cultivate trust, and foster partnerships with all levels internally and externallyNice-to-Have QualificationsExperience with B2B SaaSExperience working in or with manufacturing, life sciences, or other regulated industriesExperience working with global clients, including those where English is not their first languageA qualification or certification in project management (e.g., PMP, PRINCE2)Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)Why Become an Intellectual?Competitive salary and outstanding benefits packageOpportunities for career growth and professional developmentCollaborative and supportive work environmentFully remote work with flexible hours Show more Show less