Senior Product Manager — Intelligent Service ManagementYour missionThis is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.What you'll doOwn the intelligence & analytics roadmap end-to-endDefine success metrics and build ROI narratives for IT leaders and decision-makersDrive validation through prototyping and rapid experimentationShape self-service analytics experiences — configurable dashboards, portals, guided workflowsCollaborate with engineering, data, product marketing, UX, and go-to-market teamsEngage directly with enterprise customers and partners to shape directionYour profileExperience in ITSM/ESM or service management softwareStrong analytical mindset with background in analytics, BI, or data-driven productsPractical AI/ML exposure and a prototyping-first approachCustomer-facing product management experience in enterprise SaaSAbility to communicate across C-level, sales, and engineering stakeholdersFamiliarity with service management platforms and self-service designLocation: Europe Remote - (Germany or Romania are preferred)Why us?By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.Our BenefitsWe could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.Your contact personSend us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Yuliia Borodatova. We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation. Show more Show less