Essential:

● 5 to 8 years in Service Design, CX Strategy, UX Research, or Business Consulting

● Strong skills in qualitative research, synthesis, and systems mapping

● Proven ability to document complex workflows and create service blueprints

● Proficiency in visual communication and structured documentation

● Comfortable navigating ambiguity and working independently within a guided scope

● Strong collaboration skills across design, business, and technology teams

● A portfolio or case studies that show how your strategic thinking delivered tangible business value.

Visualize Findings:

● Create visual artifacts, service blueprints, journey maps, process flows, and insight summaries.

● Develop clear documentation that supports insight decks and opportunity portfolios.

● Contribute to workshop materials and stakeholder presentations.

● Ensure all visual outputs are clear, accurate, and compelling.

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