Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 hi h-performin en ineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things, and they love doing it in good company. Do you?

Your day to day

As a Senior Site Reliability Engineer, you combine software engineering with reliability engineering. You setup tooling, frameworks, and automation that improve platform reliability and reduce operational burden.

• Design and build scalable, reliable software solutions and roll out new resilience features;
• Setup internal tools and frameworks for observability, incident response, and automation;
• Optimize CI/CD pipelines and deployment patterns (VMs, containers, Kubernetes);
• Define and monitor Service Level Objectives (SLOs);
• Conduct Well-Architected Reviews and observability assessments;
• Improve incident response and post-mortem practices;
• Eliminate manual work (toil) through automation;
• Coach DevOps teams on SRE and software engineering best practices;
• Initiate SRE initiatives such as AI Ops, Chaos Engineering, cloud migrations, and Error Budgeting;
• Actively participate in Root Cause Analyses and follow up on improvement actions.
  

What you'll bring to the team:

You are an enthusiastic Software and/or Reliability Engineer with a focus on creating amazing solutions and frameworks. You have solid technical knowledge, and use that to formulate solutions, support and coach other engineers. You have a passion for highly resilient and reliable software and really hate repetitive manual tasks preventing you to do really cool stuff! You are able to inspire squads to spread the SRE mind-set. You are enthusiastic about transferring your knowledge to others within your team, but also with all DevOps teams in the E&R Organization and the rest of ING.

Background

• Bachelor's or Master's degree in Computer Science or a related field;
• 5+ years of experience in software engineering and/or SRE;
• Proficiency in modern programming/Scripting languages such as Python, Go, Ruby, Java, Bash or PowerShell;
• Experience with CI/CD tooling (Azure DevOps, OnePipeline);
• Deep knowledge of cloud-native architectures, Kubernetes, and container platforms (OpenShift, AKS);
• Experience with observability tools such as ELK, Prometheus, Kafka, Splunk;
• Understanding of ITSM processes and Agile ways of working;
• Solid understanding of service level objectives like Availability, MTTR, and MTBF;
• Good understanding of microservices architecture and high availability patterns;
• Proven experience as a Site Reliability Engineer or DevOps engineer;
• Strong analytical skills and a proactive mindset;
• Experience coaching and mentoring engineering teams;
• Excellent oral and written English skills.

The ideal candidate has:

• A Bachelor or Master's degree in computer science or related field;
• Experience coaching and training DevOps engineers on technical subjects;
• Understanding of the ING application risk journey.

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