Job Description
Purpose
Your permanent objective is to maintain in operational conditions the systems that handle IDEMIA Public Security T&T ( border control, passenger flow facilitation) activities with high level of availability requirements, as well as oversee evolutive maintenance of such systems, in accordance with customer needs and requirements.
This Job will give you the opportunity to work in an international context with rich diversity projects, to do short missions in France and abroad, to extend your international network.
Key Missions

• You will bring your expertise in:
• The definition of maintenance strategies and manage maintenance for complex technical solutions,
• The definition of maintenance strategies,
• The establishment and validation of associated quotations,
• Optimization and adjustment if needed of the strategy in place,
• Maintain customer satisfaction (keeping the associated KPIs – availability, contractual milestones),
• Manages complex and critical situations in autonomy with the customer,
• Budget management: monitoring of maintenance budgets,
• Management of the teams on the field (subcontractors or third-party maintainers),
• The animation of internal and external meetings (Client) and generally, you ensure the communication on the activity of maintenance projects,
• Explaining or summarizing complex issues, defines and communicates associated actions plans,
• Coaching and tutors less experienced SDM.
  

Management Skills

• Able to manage and organize different stakeholders from different teams
• Able to tutor less experienced SDM.
• Crisis management
• SLA management
• Technical activities follow up
• ITIL process knowledge/certification
• Nice to have leadership skills

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