About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
As a Service Desk Agent – Proactive Solutions with German, you provide essential support to Goodyear’s connected fleets after service activation. By acting as the primary point of contact and coordinating with internal and external teams, you ensure high-quality service, efficient issue resolution, and excellent customer experience.
What You’ll Bring
3–5 years’ experience in customer support, technical support, or related client-facing roles.
Bachelor’s degree or equivalent experience in a relevant field.
Fluency in English and German (written and spoken).
Strong IT skills; experience with databases, ticketing systems, or workflow tools (SAP, EDW, Cloud).
Knowledge of ITIL practices (ITIL Foundations preferred) and quality assurance concepts.
Excellent problem-solving, analytical, communication, and presentation skills.
Ability to work independently and collaboratively in a team environment, with a proactive and customer-focused mindset.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.