JOB DESCRIPTION

We are currently seeking a [[Service Desk Senior Associate with German & English]] to join our team in [[Romania]].

Identify issues, investigate root causes and recommend solutions to reported problems -
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail -
• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance - May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements -
• University education, preferably technical degree or Microsoft certifications -
• Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications -
• Experience of providing remote IT support -
• Excellent communication and customer service skills -
• Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.