At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, services. currently seeks a “Service Desk Trainer & Quality Coach” to join our team in “Romania”.

Overview
The IT Service Desk Technical Trainer and Quality Coach is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training. 

Job Responsibilities Include:

• Design and edit basic e-learning, virtual, blended and classroom curriculum.
• Assist with revising and maintaining curricula and training materials.
• Consult with team members to ensure produced training meets current needs to support learning outcomes.
• Conceptualize and create graphical images, flow charts, and diagrams to support training curriculum.
• Deliver basic e-learning, web-based, and classroom curriculum.
• Deliver course materials within a strict yet ever changing timeline set by the business units.

• Assist in coordinating with relevant groups for continuous refining and improving processes to ensure effective outcome in terms of performance.
• Review, analyze key performance metrics using statistical tools and suggest actions leading to resolution and improvements in processes
• Conduct internal process audits to assess the functioning and process compliance in small and medium projects.
• Perform side-by-sides, and monitoring agent calls, with particular attention to technical/ functional excellence.
• Provide ongoing, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels.

Basic Qualifications:

• Strong class presentation, facilitation, and management skills.
• Ability to communicate clearly at all organizational levels.
• Technical support experience within a dynamic corporate environment.
• B2 or above on minimum one of the following languages: Dutch, Spanish, Portuguese, Italian.
• English: C1 or above.
• Adaptability and ability to take ownership of challenging tasks.
• Availability to work on-site or hybrid, according to business needs from Bucharest (Piata Unirii office).

     Preferred Skills:

• IT Service Desk Experience/
• Trainer or Quality Coach experience.
• Availability to travel occasionally.
• ITIL V4 knowledge & CompTIA A+.

Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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