We are looking for a ServiceNow Platform Administrator to join our ServiceNow Platform Support team. In this role, you will provide second-line support for a critical 24/7 ServiceNow platform used both internally and by customers and third parties globally.

You will play a key role in ensuring the stability and performance of the platform by investigating incidents, troubleshooting issues, and working closely with Service Desk, Development, and Service Management teams. This is a great opportunity to strengthen your technical expertise while contributing to a high-impact environment.

Responsibilities:

• Provide second-line support for ServiceNow incidents (triage, investigation, resolution)
• Manage tickets in line with SLAs and priority frameworks
• Perform root cause analysis for recurring incidents
• Monitor integrations via dashboards and resolve reported errors
• Collaborate with Service Desk, Development, and Service Management teams
• Escalate complex issues to development or higher-level support when needed
• Maintain clear documentation (work logs, resolutions, knowledge articles)
• Support and guide less experienced team members
• Communicate effectively with stakeholders across all levels
• Identify personal development opportunities aligned with business needs
• Ensure compliance with Computacenter Information Security policies.

Requirements:

• 1–2 years of experience as a ServiceNow Analyst or Administrator
• Experience with multiple ServiceNow modules (ITSM – Incident, Request, Problem, Change, CMDB, Asset, CSM, FSM; HRSD is a plus)
• Strong understanding of ServiceNow UI (lists, forms, filters, related records)
• Ability to analyse logs, error messages, and system behaviour
• Understanding of out-of-the-box vs customised functionality
• Basic configuration knowledge (Business Rules, Client Scripts awareness, UI Policies, forms, fields, views)
• Strong troubleshooting and problem-solving skills
• Good understanding of ServiceNow best practices
• Experience with enterprise ITSM tools (ServiceNow, Remedy, or similar)
• Excellent communication skills
• Highly organised, structured, and detail-oriented
• Early working hours (7 AM start preferred, 8 AM possible) to align with global teams
• Proactive, reliable, and security-conscious.

Nice-to-have:

• ServiceNow Certified System Administrator (CSA)
• Exposure to HRSD module
• Experience with integrations and monitoring.

About Computacenter

Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in sustainable long-term value creation.

We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their businesses.

Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 100. Computacenter employs over 21,000 people worldwide.

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