Who We Are
We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
We are looking for a ServiceNow Service Catalog Developer to join our team, to implement and enhance ServiceNow Service Catalog solutions.
What You'll Be Doing

• Design, configure, and implement ServiceNow Service Catalog solutions.
• Develop and maintain Catalog Items, Service Offerings, and Fulfillment Flows.
• Translate functional requirements into technical ServiceNow implementations in collaboration with Process and Requirements Analysts.
• Support the consolidation and redesign of existing ordering channels into a unified ServiceNow Service Catalog.
• Develop workflows and automation to streamline request fulfillment processes.
• Configure and maintain catalog forms, variables, approvals, and associated workflows
• Ensure solutions follow ServiceNow best practices, governance standards, and maintainability guidelines.
• Perform testing, troubleshooting, and continuous improvements of catalog functionality.
• Collaborate with platform administrators, developers, and stakeholders throughout the implementation lifecycle.
  

What You’ll Bring Along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• At least 4 years of hands‑on experience as a Service Catalog Developer, ideally in ServiceNow context
• Hands-on experience developing within the ServiceNow Service Catalog.
• Experience creating Catalog Items, Record Producers, Service Offerings, and Fulfillment Flows.
• Knowledge of ServiceNow workflow and Flow Designer.
• Understanding of IT service request management and fulfillment processes.
• Experience translating business requirements into technical ServiceNow solutions.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in cross-functional project teams.
• Strong communication skills and advanced English and German.
  

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