Undelucram.ro on behalf of:
Miele Tehnica Brasov
Miele Tehnica is a subsidiary of Miele & Cie. KG, Germany. We produce electronic components for a wide range of Miele appliances, such as washing machines, tumble dryers, vacuum cleaners, ovens and others. The products Miele offers to its customers set the standards for durability, performance, ease of use, energy efficiency, design and service.
We are looking for a ServiceNow Technical Expert - Software Asset Management to take ownership of our ServiceNow SAM Pro platform and help optimize software asset management processes across the organization. If you are passionate about IT Asset Management, software licensing, and process optimization, we'd love to hear from you.
Key Responsibilities:

• Own and continuously enhance the ServiceNow SAM Pro module, including software models, entitlement records, license metrics, publisher packs and software reclamation.
• Manage the end-to-end software asset lifecycle, from request, procurement and deployment through optimization, compliance monitoring and retirement.
• Ensure license compliance and audit readiness by maintaining accurate entitlement data and supporting software vendor audits.
• Design, implement and continuously improve SAM processes, workflows and governance standards, including publisher-specific licensing models (e.g. Microsoft, Adobe, Oracle, SAP) where required.
• Drive data integration, reporting and transparency by connecting discovery, procurement and deployment sources into ServiceNow SAM and creating dashboards on compliance, spend, optimization and lifecycle KPIs.
  

Knowledge, Skills and Abilities:

• 3–5 years of relevant experience in Software Asset Management, ServiceNow ITAM or IT Asset Management.
• Proven hands-on experience with ServiceNow SAM Pro, including practical use and optimization of SAM capabilities.
• Strong understanding of software asset data concepts, including discovery, normalization, usage metering and entitlement management.
• Good technical understanding of IT infrastructure, SAM and configuration management principles.
• Relevant ServiceNow certifications, including ServiceNow Certified System Administrator, preferably CIS – Software Asset Management and Data Foundation
• Very good knowledge of English language and ideally good knowledge of German language

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