About Deutsche Telekom Services Europe RomaniaIn Romania, Deutsche Telekom has set up a Shared Service Center in Bucharest & Timisoara - Deutsche Telekom Services Europe Romania (DTSE Romania), which delivers support function services such as HR, Accounting, Reporting and Finance, as well as IT support services for these lines of business, for the whole European Deutsche Telekom footprint since July 2013.We Are Focused Onthe best customer experiencesdelivering high quality servicesgreat working conditionsgrowing with innovationscontinuously improving competitiveness through digitalizationKey ResponsibilitiesPromptly and conclusively handling HR orders in standard processes, in German language in accordance with the guidelines, with high accuracy and within defined timelinesDocuments and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools)Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirementsClarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channelsMonitors and tracks deadlines, supports data quality checks relevant for salary payment and payroll cyclesEnsures order completion and compliance with the deadlines, including data checkingPrepares and processes employment contracts and related HR documentsResolves process disruptions, initiating and tracking escalations measuresProvides clear, professional, and empathetic communication aligned with service standardsHandles service quality complaints, tracks issues, and escalates according to defined escalation pathsIdentifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisorProposes and documents updates to work instructions where required.Cooperates closely with other HR teams and interfacesReports on IT incidents and contributes to root cause analysis and solution implementationAssists other teams based on operational needsBe involved in HR Projects and actively participates in the continuous optimization, harmonization and standardization of HR processes Required Experience And SkillsBachelor’s degree completed or in progressHR-related background is considered an advantageFamiliarity with HR information systems (e.g. SAP HR, ticketing tools) is a plusGood working knowledge of MS Office applicationsGerman: fluent (spoken and written)English: fluency at conversational level desiredStrong customer service orientation and interpersonal skillsExperience in customer interaction (phone, written, or face-to-face) is a plusActive listening skills and ability to communicate clearly and professionallyHigh attention to detail and commitment to data accuracyAbility to work mostly independently within defined processesTeam player with a proactive mindset and willingness to learnDemonstrates empathy and professionalism in all customer interactionsDTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.By applying for this job you accept the DT privacy statement:To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group. Show more Show less