Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Cloud Customer Manager, you will play a strategic role in guiding customers through their cloud journey—from post-sales adoption to value realization and renewal. By building strong executive relationships and ensuring customers achieve measurable business outcomes, you will drive long-term retention, growth, and customer advocacy.
What The Role Offers

• The opportunity to manage and grow relationships with large strategic and mid-market enterprise cloud customers.
• Ownership of the renewal lifecycle—from renewal strategy through successful close.
• The ability to influence executive stakeholders and act as a trusted advisor throughout the customer journey.
• A key role within the Customer Success organization, partnering closely with sales, delivery, and product teams to maximize customer value.
• The chance to lead strategic engagements such as Success Workshops, governance forums, and Quarterly Business Reviews to drive measurable outcomes.
• Exposure to global cross-functional teams and the opportunity to contribute to the evolution of customer success strategies.
• Occasional travel (up to 30%) to support strategic onsite engagements when required.
  

What You Need To Succeed
Experience and background

• 7+ years of experience in customer ownership roles such as Customer Success, Consulting, Sales, or Account Management.
• Proven experience working with large enterprise organizations and delivering measurable business impact.
• Strong experience managing strategic customer programs or large-scale enterprise transformation initiatives.
• Experience with large ERP, Test Management, or Service Management deployments with a technical background.
  

Core Capabilities

• Strong strategic thinking combined with the ability to execute tactically across complex customer environments.
• Proven ability to engage and influence C-level stakeholders and senior decision-makers.
• Experience managing the full renewal lifecycle, from strategy development to successful close.
• Ability to build and execute structured Success Plans with clearly defined business goals and measurable outcomes.
• Strong facilitation and communication skills for running success workshops, governance meetings, and executive-level business reviews.
• Ability to proactively identify risks, support decision-making, and ensure successful execution of customer success initiatives.
• Experience collaborating effectively with global, cross-functional teams.
  

Education and tools

• Bachelor’s or University degree required; MBA or advanced degree is a plus.
• Familiarity with CRM platforms such as Salesforce, forecasting methodologies, and customer success tools.
• Strong written and verbal communication skills in English.
• Additional language skills are a plus.
  

Preferred Qualifications

• Training or experience in Challenger or MEDDIC sales methodologies.
• Experience helping customers adopt new product capabilities and providing strategic feedback to product teams.
  

One last thing
This role is ideal for a strategic, customer-focused professional who thrives on building executive relationships and delivering measurable value to enterprise customers. If you enjoy influencing complex organizations, driving successful renewals, and helping customers achieve their long-term business goals, this position offers the opportunity to make a significant impact while growing your career in customer success.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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