Mission
As a Sr. Product Manager within the Payments Tribe, your mission is to shape and elevate how customers interact with card issuing products in their everyday banking. You will design and continuously improve seamless, secure, and compliant card journeys--from issuance to daily use and lifecycle management. By combining customer insight, product thinking, and collaboration, you will help deliver meaningful, intuitive experiences that truly meet customer needs while supporting business and regulatory goals.
About The Team
You will join the "100M Carduri" squad, part of a dynamic and fast-paced Payments Tribe focused on delivering scalable and impactful card solutions. The team brings together diverse expertise--including product, engineering, design, and analytics--to co-create reliable and customer-centric products.
We value collaboration, trust, and shared ownership, fostering an environment where ideas are welcomed, experimentation is encouraged, and continuous improvement is part of our daily work. Together, we aim to elevate card propositions, influence core daily banking experiences and exceed customer expectations.
Your day to day
Responsibilities
In this role, you will play an active part in shaping both the product and the customer journey. Your responsibilities will include:

• Customer Journey Mapping: Working with cross-functional colleagues to map and optimize end-to-end card issuing journeys, ensuring a smooth and intuitive experience across all touchpoints.
• Product Strategy Contribution: Partnering with the Product Owner to define and refine the product vision, aligning it with customer needs, business priorities, and regulatory requirements.
• Requirement Analysis & Refinement: Translating stakeholder input into clear, actionable user stories with well-defined acceptance criteria to support development teams.
• Agile Delivery: Actively engaging in all Agile ceremonies--planning, refinements, stand-ups, reviews, and retrospectives--to enable efficient and iterative product delivery.
• Continuous Feedback & Improvement: Using customer feedback, data, and insights to enhance usability, performance, and overall product quality.
• Risk Management: Identifying and proactively addressing potential risks, including operational, IT, fraud, or compliance-related challenges.
• Cross-functional Collaboration: Working closely with developers, designers, analysts, and stakeholders to deliver high-quality, compliant solutions.
• Stakeholder Communication: Keeping key stakeholders informed on progress, milestones, and challenges in a clear and transparent way.
• Team Growth & Learning: Supporting a culture of experimentation, feedback, and continuous learning within the team.
  

What You Bring To The Team
We are looking for a motivated and collaborative professional who brings both expertise and curiosity to the role:

• Experience: At least 3 years in Product Management (Cards area);
• Experience in payments, digital banking, or regulated environments is a strong advantage.
• Higher education degree in a relevant field;
• Collaboration Mindset: A trusted team player who values shared success and contributes positively to team dynamics.
• Customer Focus: Strong analytical thinking with a clear focus on quality, usability, and continuous improvement.
• Proactive Approach: Accountable, open-minded, and willing to challenge the status quo to drive better outcomes.
• Execution Strength: Ability to turn ideas into practical, working solutions with strong attention to detail.
• Communication Skills: Clear and confident communicator, able to engage both technical and non-technical audiences effectively.
• Advanced level of English language;
  

What We Offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both team work and relaxation.
• Corporate events and social gatherings.
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.
  

Job Application Safety Reminder
We're seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.
• Verify the sender's email -- it should only come from @ing.com or @myworkday.com.
• Know that ING will never request payments or banking details during the recruitment process.
  

How To Apply
Click "Apply" on our careers site and submit your application through Workday. We're excited to meet you!
Discover ING Bank Romania
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.
ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
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