Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Execute approved storage reorganization activities, including restructuring file shares and updating access permissions within Windows File Services and NAS environments.
• Process eDiscovery requests by locating, extracting, and securely delivering data in accordance with legal, compliance, and security requirements.
• Ensure all activities are fully documented and audit-ready, including evidence of approvals, execution steps, and outcomes.
• Communicate effectively with stakeholders in German and English to clarify requests, provide status updates, and ensure accurate execution of tasks.
• Coordinate with technical teams across storage, infrastructure, and application services to implement complex changes or resolve issues.
• Validate implemented changes to ensure they meet requirements and escalate any anomalies or incidents when necessary.
• Identify opportunities for process improvements and collaborate with the CSI (Continuous Service Improvement) team to enhance operational efficiency.
• Ensure all activities adhere to ITIL-based processes, including Incident, Request, and Change Management procedures.
• Maintain and update runbooks, operational documentation, and process guidelines related to storage reorganization and eDiscovery activities.
• Support governance and compliance initiatives by ensuring proper data access controls and documentation standards are consistently applied.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.
  

What You'll Bring Along

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 3-5 years of hands-on experience managing file shares and permissions in enterprise Windows environments.
• Experience handling legal discovery (eDiscovery) requests within enterprise storage environments.
• Strong understanding of Windows File Services structures, delegated permissions, and access management.
• Familiarity with Active Directory concepts, identity integration, and permission inheritance.
• Basic knowledge of NAS environments and CIFS/SMB protocols used for enterprise file sharing.
• Experience working with IT service management (ITSM) tools, such as ServiceNow, for request and change tracking.
• Solid understanding of ITIL processes, including Incident, Request, and Change Management.
• Proven ability to maintain audit-ready documentation and follow structured operational workflows.
• High attention to detail with the ability to work effectively within SLA-driven operational environments.
• Strong communication and stakeholder management skills with the ability to work across technical and business teams.
• ITIL v4 Foundation certification (mandatory).
• Knowledge of compliance, governance, and audit processes is an advantage.
• Excellent command of both spoken and written English and German.
  

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