We’re Hiring: Support Engineer Mid
Location: Oradea (on-site)
Reporting to: Plant IT Manager
Employment Type: Full-time
Experience Level: Mid-Level
About the Role
Are you a problem-solver with strong technical skills and a passion for troubleshooting complex IT issues? Join our team as a Support Engineer Mid, where you’ll handle escalated incidents, mentor junior staff, and ensure smooth IT operations across both office and production environments. This role is ideal for someone who thrives on technical challenges, values collaboration, and wants to make a real impact on manufacturing uptime and IT service quality.
Key Responsibilities
Incident Resolution & Troubleshooting

• Resolve escalated IT incidents that first-level support cannot handle, including advanced
• troubleshooting of PCs, MES applications, and network connectivity issues.
• Perform root cause analysis for recurring problems and implement permanent fixes.

Vendor & Cross-Team Coordination

• Collaborate with external vendors and internal teams to resolve complex issues.
• Assist in deploying and configuring specialized IT/OT systems for the plant.

Knowledge Sharing & Process Improvement

• Create troubleshooting guides and update the knowledge base.
• Mentor junior support engineers and contribute to ITIL-based process improvements.

Security & Device Management

• Manage endpoint security alerts and device compliance in coordination with the security team.
• Handle device enrollment and remote actions via MDM tools (e.g., Intune, ManageEngine).

Why Join Us?

• Work in a collaborative and supportive environment
• Opportunities for professional growth and certification (ITIL, Microsoft 365, Endpoint
• Management)
• Make a real impact by ensuring IT stability in a dynamic manufacturing setting