Join the Access Family
Love Work. Love Life. Be You.
At Access Group, we believe in believing in better — building a culture where we grow together, innovate boldly, and empower our customers to do more of what truly matters.
We’re looking for a passionate Customer Support Team Leader to inspire our teams, bring fresh ideas, and drive continuous improvement in our customer experience.
What You’ll Do

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  Lead and motivate your team to deliver an exceptional customer experience.
  
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  Create a supportive learning environment through coaching, feedback, and recognition.
  
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  Ensure your team has the right tools, training, and processes to perform at their best.
  
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  Foster a customer-first mindset with clear goals and expectations.
  
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  Act as a point of escalation and represent Access in customer meetings with professionalism and confidence.
  

About You

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  Strong background in service delivery and leading successful customer support teams.
  
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  A motivational leader who is pragmatic, results-driven, and adaptable to change.
  
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  Curious and forward-thinking, always looking for ways to innovate and improve.
  
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  A confident communicator who builds trust and positive relationships with both customers and colleagues.
  

What We Offer

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  A hybrid working model that encourages collaboration in our vibrant offices.
  
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  25 days of annual leave, increasing with seniority.
  
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  Private healthcare, life insurance, and one charity day each year to support a cause you care about.
  
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  A personalised development plan and opportunities to accelerate your career.
  

About Access Group
Access Group is one of the largest UK-headquartered business management software providers, empowering over 160,000 organisations across commercial and non-profit sectors in Europe, the USA, and APAC. With around 8,500 employees, we’re dedicated to product innovation and delivering excellent customer experiences.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. Even if your experience doesn’t align perfectly with every requirement, we encourage you to apply — you might be exactly who we’re looking for.
Benefits

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  Performance bonus
  
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  Medical subscription
  
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  Dental subscription
  
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  Extra days off
  
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  Flexible work schedule
  
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  Meal vouchers
  
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  Holiday vouchers