Job Purpose
The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team, ensuring smooth collaboration, effective monitoring, and timely incident resolution. This role acts as a vital communication link between Surveillance Operators, Game Integrity, and Risk and Fraud Management, promoting best practices and procedural compliance. The ideal candidate brings strong technical acumen, proven leadership experience in the gaming industry, and the ability to operate in a fast-paced, 24/7 environment.
Key Responsibilities

• Analyze and verify reported incidents from the studio, escalating as needed and supporting evaluations or disciplinary actions.
• Oversee testing and performance validation of surveillance systems, collaborating with QA and development teams.
• Monitor online and physical environments to detect suspicious or non-compliant activities.
• Maintain detailed logs and reports for incident tracking, performance evaluation, and operational transparency.
• Coordinate fair task distribution, handle live escalations, and support decision-making during critical cases.
• Mentor and train Surveillance Operators to ensure professional growth and alignment with company standards.
• Contribute to monthly bonus reviews and performance evaluations by verifying task completion and sanction justifications.

Benefits

• Competitive Salary with high performance-based bonuses.
• Paid training to ensure you are well-versed in the company’s quality standards and procedures.
• Free daily meals.
• Gym benefit after 6 months.
• Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
• Private health care insurance.
• “Refer a Friend” Bonus.
• Career Development: growth opportunities within an international tech company.