Undelucram.ro on behalf of:
Arvato Systems IT
Join our team as a System Administrator – Device Management
Core Responsibilities:
Ticket handling:

• Independent acceptance and processing of tickets
• Communication with customer and internal teams/ colleagues
• Pay attention to the Service Level Agreement and criticality and ensure that these adhered to
• Troubleshooting and handling requests
• Active enquiry when support and help is needed
  

Maintenance and support:

• Checking and ensure that all systems and environments are up and running
• Proactive communication within the team in case of incidents, errors, failure etc.
• Find solutions to restore the function/ service
  

Project:

• Participating on device management projects with a short and medium term
• Creativity in fulfilling customer requirements while complying with standards and best practices
• Adherence to deadlines and active communication in the event of possible delays
• Participate on meetings with customers, vendors or project managers
• Explaining technically complex topics simply
  

Researching:

• Independent search for solutions
• Check which changes and innovations Microsoft is planning and implementing in the area of devices/endpoints
  

Documentation:

• Record and document results
• Recording opportunities and decision proposals
  

What skills we look for:

• Microsoft Intune/ Microsoft Endpoint Manager
• Cloud administration of Windows workstation systems
• Administration of Microsoft Windows operating system (e.g. Windows 11)
• Good understanding of Microsoft technologies related to the workplace (Microsoft Azure, Microsoft Entra, Microsoft 365, Microsoft Defender etc.)
• PowerShell skills
• Experience in troubleshooting on Windows devices (e.g. through 2nd and 3rd level support)
• Basic understanding of the relationships and processes in the Microsoft cloud environment in the context of the devices/ endpoints
• Several years of professional experience in device management/ Microsoft endpoint management and Microsoft cloud environment.
  

Communication Skills:

• ITIL checked (Information Technology Infrastructure Library)
• Structured way of working
• Analytical skills
• Critical thinking
• Team player
• Conscientious work
• Communicative
• Able to learn new security functions and features
• Excellent English language skills are required, and German is a significant plus.
  

What we offer:
We believe in a supportive and rewarding work environment for our employees.
Compensation and Benefits:

• Highly competitive salary.
• Bi-annual bonus based on seniority within the company.
• Meal tickets and various gift vouchers.
• Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.
  

Career Growth and Team Environment:

• Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.
• Interesting projects and solutions for both the Bertelsmann Group and international external customers.
• A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.
• The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.

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