How you’ll make an impact:
As an HR Delivery Operations Lead, you will supervise a team responsible for delivery, process, and business operations, ensuring high-quality service, operational efficiency, and team development.

• Lead daily team operations, manage workloads, make work assignments, and provide coaching and development opportunities for team members.
• Serve as a subject matter expert and escalation point for issue resolution and client escalations.
• Build and maintain effective relationships with internal and external clients within your area of responsibility.
• Make operational decisions related to workload, staffing, scheduling, and equipment, adjusting hours as needed to meet deadlines.
• Conduct quality reviews to ensure accuracy, consistency, and compliance with client requirements and service level agreements.
• Develop team support materials, including training manuals, role aids, and database views.
• Prepare and analyze complex reports, providing insights and recommendations.
• Identify, document, and implement opportunities for process, procedure, and standards improvements to drive efficiency and cost-effectiveness.
• Act as a point of contact for senior client representatives and collaborate with project managers on complex projects, including planning timelines and overtime requirements.

Employee Benefits – Be well, work well, live well,
Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!