Stefanini EMEA is looking for a Team Lead – Account Security Operations to join the Account Security team at a leading global online travel platform.

As a Team Lead - Account Security, you are responsible for leading a team of Analysts who perform a crucial role in the front-line defense of the platform in protection of customers and partners’ accounts. The team investigates a broad range of Account Security topics, ranging from Account takeover risks, credential stuffing etc. Your role is to support your team members and help them to grow towards their individual and company goals. You get things done by influence, not through authority. You unlock the creativity of your team and inspire them to get the best for our customers and partners. You take full ownership of incident management. You take part in and contribute to strategic decisions related to the Account Security strategy and optimizing the team products, processes and approach. You will support them in managing incidents by liaising with relevant stakeholders, making quick decisions and mitigating impact.

The goal of the Account Security team is to proactively protect against, prevent, detect, and respond to account takeovers. The team is responsible for managing account security threats across global business operations. Continuous improvement of detection and response capabilities is a key priority.

Account Security is part of the Cyber Security department within Technology and divided in two teams: Amsterdam (Core: Tier 3) and Bucharest (Operations: Tier 1, 2).

We are searching for a Team Lead who is highly motivated to lead Account Security Operations members and who can challenge the team in their day to day work as well as inspire, stimulate and develop each individual. You will work closely with the Account Security Operations Manager to ensure that the operations run smoothly and you will support the team with incident management and innovation. You will manage and mitigate risks that threaten the security of both guest and partner accounts and will be focused on supporting the analysts to respond to signals of account takeover, adapt to new and emerging threats and bring account security incident response capabilities to the next level. You will work closely with the other security and fraud teams, and business partners across the organization to minimize customer and partner impact.

Job Responsibilities:

Operations Management

• Monitor and improve operational efficiency & excellence of the Account Security team.
• Set operational goals for Account Security that align with company priorities.
• Gain agreement across the business through gathering input, exploring ideas and influencing towards the outcome that adds the most value to the business.
• Inform senior managers on strategic topics.
• Support analysts to develop and implement effective detection and prevention strategies to mitigate impact while ensuring appropriate balance between customer/partners experience, risk and operational costs.
• Undertake workload analysis and support the Account Security team to prioritize in a practical way based on impact and risk.
• Lead incidents/crises by assessing impact and working with business partners and technical teams to limit exposure and solve the problem.
• Drive or contribute to ad-hoc projects based on business needs.

People Management

• Day-to-day management of duties such as scheduling, team and one-on-one meetings.
• Understand development needs and provide actionable developmental, positive feedback, as well as coaching advice.
• Enable professional and personal growth through supporting and challenging your team.
• Create a safe and open team environment where regular and constructive feedback is encouraged.
• Hire, develop and retain talent from around the world, and contribute to Booking.com’s growth through interviewing, on-boarding, or other recruitment efforts.
• Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors.
• Solve problems and issues within the team.

Required Qualifications:

Education:

• Preferred: Bachelor's or Master’s degree in computer science, Information Technology, Engineering, or a related field.
• Equivalent professional experience may also be considered in lieu of formal education.

Experience:

• Minimum 1 year of experience leading and managing a team.
• Minimum 2 years of Cyber Security/ Fraud Prevention experience.

Technical skills:

• Good understanding and domain knowledge of Account Security related risks.

Soft skills:

• Strong decision making ability and self-disciplined.
• Outstanding written and verbal communication skills and ability to effectively advise at all levels of the organization.
• Hands-on attitude.
• Ability to work under pressure and adapt quickly to environment changes.
• Strong commercial and business-driven attitude and interest.
• Highly responsive, with the ability to flex schedule to support customers in various locations and time zones.
• Excellent team player who can build connections and collaborate with colleagues to achieve a common goal.
• Open to input and feedback from management, stakeholders and team members, and seeks to continuously learn and grow.

Language proficiency:

• Proficiency in English for professional communication and documentation.

Desired experience and qualifications:

• Experience in collaborating with Product/ Engineering teams is a plus.
• Experience with Incident Forensics is a plus.
• Crisis management experience is a plus.

Work conditions:

• Working hours: EMEA business hours
• Working setup: hybrid

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [email protected] for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

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