Cluj-Napoca Hybrid Full-time
The Partner we are hiring for is a fast-scaling PropTech Company with Offices in Munich, Germany and Cluj, Romania.
The property management sector is a huge market with more than 18.000 property managers managing over 10 million building units and being responsible for complex workflows. Property managers are still missing the key centerpiece to digitize their processes: a state-of-the-art, workflow-oriented, and user-friendly digital operating platform.
💡 The product is in live operations
💡 Document identification via OCR / information categorization / - management
💡 Banking transaction processing/payment
💡 International / cross-border team working closely together
💡 One may influence the product with creative solutions
💡 Take part in the digitalization of an old industry
💡 and many more – let's talk!
We are looking for a Team Lead Customer Support who is ready to for the future of property management with the uniquely simple, fast, and beautiful PropTech solution that we are offering.
Besides leading the team, you will be part of our customer support team, you will help our customers with their daily work with the project.
Your activities will include:
⏩ KPI management
⏩ Team planning
⏩ conducting 1on1 reviews
⏩ Resource planning
⏩ Process tickets
⏩ Editing tickets
⏩ Answering product-related questions
⏩ Provide feedback to the customers in using German language
⏩ Conception and creation of support articles and videos
⏩ Coordination and communication with the developers
In case you are interested in the tech part: the project's general tech stack is:
🖥 React
🖥 Java (Spring)
🖥 Microservice architecture with Kafka(-streams)
🖥 Docker-based CI/CD processes
🖥 AWS/kubernetes/terraform
💪 Assistance in setting up the project/integrating with the team
💪 A role with real ownership and architectural influence from day one
💪 Free choice of hardware
💪 25 days of vacation, flexible working hours including remote options
💪 A personal development budget
💪 Possibility to work remote (we will empower a flexible hybrid mode forever)
💪 Company-wide events and a collaborative team culture
💪 anything you are missing – let's talk!
You will be joining a dynamic and cross-border project team in Cluj, working closely together with product managers, designers, and a development team of engineers. If you have any further questions feel free to contact us any time! Looking forward to meeting you for a (virtual) coffee or tea ☕️
✅ 2+ years in a support leadership role
✅ Experience with support tooling
✅ Data-driven approach to team management
✅ Customer facing experience
✅ Fluent in English & German (both writing & speaking)
✅ Problem-solving skills and technical understanding of products and systems
✅ Strong communication skills in customer contact
✅ Reliability and independence in handling tasks
⏩ Background in economics, computer science, business administration, or similar (Bachelor/Master).
JUSTROCKET is building teams for European tech companies.
Our headquarters has been in Cluj-Napoca since 2016.