ABOUT REVEL

REVEL is a tech innovation company with a clear vision and motivated minds that will help

organizations worldwide to keep up the pace with the technology revolution that shows no signs

of slowing down. Our goal is to help customers join the digital era and become technology-driven

organizations by facilitating their journey from idea generation to the continuous deployment of

solutions, platforms and technologies.

REVEL TEAM

Our team is growing, and we are looking for a new colleague to join us. We are a team that is

vibing the Silicon Valley mindset, we like to share a coffee and good jokes in between meetings.

We are in the midst of our expansion, and we are looking for a team player with specialized skills

to join our tech gurus, network designers, cybersecurity experts, software developers and IT

managers. You will have the opportunity to work with dedicated IT (Security) professionals and

to develop new capabilities while also having fun. We are a young and dynamic team that enjoys

challenges, and we are facing them with courage and enthusiasm.

YOUR IMPACT

In this role, you will be responsible for overseeing and coordinating the daily operations of a team

responsible for monitoring, managing, and maintaining critical IT infrastructure. This role requires

a combination of technical expertise, leadership skills, and a strong understanding of IT operations to ensure the smooth and efficient functioning of the organization's technology systems.

YOUR DAY-TO-DAY

Team Management:

• Lead and supervise a team of technical operations specialists, and build a culture of accountability, customer focus, and continuous improvement.
• Ensure staffing coverage, succession planning, and interview/hire NOC talent.
• Assign tasks, performance reviews, 1:1s, skills matrices, and development plans.

Operations & Incident Management:

• Monitor and manage the performance of critical IT infrastructure, including servers, networks,

and applications.

• Triage, prioritize, and manage incidents through resolution; ensure accurate severity assignment.
• Own major incident bridges (war rooms), lead rapid mitigation, and coordinate SMEs and

vendors.

• Analyze incident trends to identify root causes and implement preventive measures.
• Implement and maintain standard operating procedures (SOPs) for routine tasks and incident

response.

• Assist in developing and maintaining TOC policies, procedures, and tools.

Availability, Performance & Reliability

• Ensure adherence to SLAs/OLAs (MTTA, MTTR, uptime, ticket response/resolution).
• Optimize alerting (deduplication, thresholds, noise reduction) and runbook quality.
• Track capacity/utilization and highlight risk to service health and performance.
• Partner with Engineering/Dev/Cyber teams on resilience, change readiness, and release

windows.

Process & Quality

• Own TOC SOPs, runbooks, and knowledge base, create new ones and update existing.
• Drive root cause analysis (RCA), corrective/preventive actions (CAPA), and problem

management.

• Improve ticket hygiene (categorization, priorities, documentation, closure codes).
• Manage relationships with external service providers and vendors.
• Establish KPI dashboards and deliver weekly/monthly/quarterly service reports.

Tooling & Automation

• Evaluate and improve monitoring stacks, event correlation, and observability coverage.
• Prioritize automation with focus on AI advantages.
• Maintain integrations with ITSM/ESM platforms (e.g., ServiceNow, Jira Service Management).

YOUR SKILLS AND KNOWLEDGE

Mandatory:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 5 years in IT operations, including experience in a leadership role.
• Strong technical knowledge of IT infrastructure components, including servers, networks, and

storage systems.

• Proficiency in monitoring and management tools (e.g., Zabbix, PRTG, Grafana, Datadog, Splunk, SolarWinds).
• Solid understanding of TCP/IP, routing/switching, DNS/DHCP, VPNs, firewalls, proxies.
• Linux/Windows fundamentals.
• Cloud basics (AWS/Azure/GCP).
• Observability and incident tooling; ITSM workflows.
• Experience with incident management frameworks and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong leadership and team-building skills.

Preferred:

• Certifications: ITIL Foundation, CCNA/CCNP, AWS/Azure, CompTIA Network+/Security+.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP).
• Knowledge of scripting languages (e.g., Python, PowerShell).

WORK SCHEDULE

Monday to Friday: 10:00 – 19:00/12:00 – 21:00 (1 hour lunch break)

WE VALUE OUR EMPLOYEES

At REVEL, we focus on ensuring you a benefit package that will take care of your health, wealth

and well-being.

• Private Healthcare at Regina Maria

• Medical Assurance at Signal Iduna

• Private dental services

• Edenred meal tickets

• Referral Bonus

• Training and growth opportunities

• Team buildings

• Pizza day at the office and free drinks

• Christmas/Easter gifts

• 21 days of PTO per year and additional days off based on your seniority in Revel (2 additional days will be added to your total number of days off after every 2 years in the company, until you will reach a maximum of 25 days off);

Every day is an opportunity to grow and go beyond our limits! Our team believes in taking on

challenges and conquering them together. It’s amazing to think what we can accomplish

together!

Equal Opportunity Employment: REVEL is an equal opportunity employer. All qualified applicants

will receive consideration for employment without regard to age, ancestry, color, family or medical

care leave, gender identity or expression, genetic information, marital status, medical condition,

national origin, physical or mental disability, political affiliation, race, religion, sex (including

pregnancy), sexual orientation, or any other characteristic protected by applicable laws,

regulations and ordinances.

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