What you will do:

• Manage a team of BPO agents to ensure high performance and service quality.
• Monitor team productivity, KPIs, and service levels, ensuring targets are consistently met or exceeded.
• Provide coaching, mentoring, and performance feedback to team members.
• Conduct regular performance reviews and support individual development plans.
• Handle escalations and support the team in resolving complex client issues.
• Ensure compliance with company policies, procedures, and client requirements.
• Support onboarding and training of new team members.
• Foster a positive, collaborative, and high-performance team culture.

What's in it for you:

• Extended compensation and benefits package
• Continuous learning opportunities to enhance your professional and soft skills
• A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things;
• Who put their heart, mind, and soul into everything they do;
• Who enjoy sharing knowledge and understand the importance of team spirit