Team Leader – BPO (German Speaker)
Adaugat: Ieri
SII IT & C SERVICES SRL
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What you will do:
- Manage a team of BPO agents to ensure high performance and service quality.
- Monitor team productivity, KPIs, and service levels, ensuring targets are consistently met or exceeded.
- Provide coaching, mentoring, and performance feedback to team members.
- Conduct regular performance reviews and support individual development plans.
- Handle escalations and support the team in resolving complex client issues.
- Ensure compliance with company policies, procedures, and client requirements.
- Support onboarding and training of new team members.
- Foster a positive, collaborative, and high-performance team culture.
What's in it for you:
- Extended compensation and benefits package
- Continuous learning opportunities to enhance your professional and soft skills
- A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit
We really welcome open-minded and committed people:
- Eager to take on new challenges and learn new things;
- Who put their heart, mind, and soul into everything they do;
- Who enjoy sharing knowledge and understand the importance of team spirit
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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